Refund policy

Last updated:Β 15 March 2026

We want you to absolutely love yourΒ Mireva Jewelry.

If something isn’t quite right, we’re here to help.

Can I Cancel My Order?

To ensure fast processing and delivery, orders are sent to ourΒ fulfillment center immediately after confirmation.

For this reason,Β orders cannot be canceled or modified once they have been placed.

Please carefully check yourΒ items, sizes, and shipping detailsΒ before completing your order.

Right of Withdrawal (EU Consumers)

In accordance withΒ European consumer law, you have the right to withdraw from your orderΒ within 14 days of receiving it, without giving any reason.

After notifying us of your withdrawal, you haveΒ another 14 days to return the product.

To exercise this right, please contact us at:

πŸ“§Β support@mirevajewelry.com

Return Conditions

To be eligible for a return, non-personalized items must:

  • BeΒ unworn and unused
  • Be inΒ original condition
  • Be returned inΒ original packaging
  • Be accompanied byΒ proof of purchase

If you cannot find your order confirmation, we can usually verify your purchase through yourΒ email address or order number.

Return Eligibility

Non-personalized items may be returned withinΒ 30 days after deliveryΒ and are eligible for aΒ refund or store credit, provided they meet the return conditions.Β Personalized items are considered final sale and are not returnable.Β ForΒ international orders, items may also be returnedΒ within 30 days after delivery, but returns are eligible forΒ store credit only.

* Without prejudice to theΒ 14-day legal withdrawal right within the EU.

** Personalized products are excluded from the withdrawal right under EU law.

Extended Holiday Return Period

Orders placedΒ between November 12 and December 25Β may be returnedΒ within 60 days after delivery.

Personalized Items

Personalized or custom-made jewelryΒ cannot be returned if you change your mind.

However, they are fully covered under ourΒ Quality Promise.

If an item has aΒ manufacturing or production defect, we will replace itΒ free of charge.

Costs & Fees

Within the EU

TheΒ direct cost of returning itemsΒ is the responsibility of the customer, unless the product isΒ defective or delivered incorrectly.

Any original shipping costs will be refundedΒ in accordance with legal requirements (standard delivery).

International Orders

We currentlyΒ do not provide prepaid return labels.

Approved returns are processed asΒ store credit only.

Shipping costs and import dutiesΒ are not refundable.

AnyΒ administrative or processing feesΒ will be communicated in advance.

How Do I Request a Return?

To start a return:

πŸ“§Β Email:Β support@mirevajewelry.com

Please include:

  • YourΒ order number
  • TheΒ item(s)Β you want to return
  • TheΒ reason for the return

If your return qualifies, you will receive further instructions.

Once we receive and inspect the item, you will receiveΒ email confirmation of approval or rejection.

Approved refunds will be processed through theΒ original payment methodΒ and usually appearΒ within 5–14 business days, depending on your bank.

Late or Missing Refunds

If you have not yet received your refund:

  • Check yourΒ bank account again
  • Contact yourΒ credit card company
  • Contact yourΒ bank

If the refund is still not visible, please contact us at:

πŸ“§Β support@mirevajewelry.com

We’ll be happy to assist you.

Our Quality Promise

We stand behind our craftsmanship.

If your jewelry arrivesΒ damaged, defective, or incorrect, please contact usΒ within 48 hours of deliveryΒ and include clear photos.

We will repair, replace, or refund the itemΒ free of charge.

Your trust in our brand means everything to us.